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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Industry directions: what got retailers talking at IRX 2016

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Industry directions: what got retailers talking at IRX 2016
Industry directions: what got retailers talking at IRX 2016
At this week's IRX 2016 we heard from leading retailers about their vision of how the ecommerce and multichannel industry is developing both now and in the future. In today's InternetRetailing newsletter, we report on four Views that just kept coming up. In a conference where retailers gathered to debate the subjects that mattered to their businesses, these were subjects that they came back to again and again, from whether click and collect will carry on growing to how to manage Black Friday demand. We'll coming back to IRX 2016 through key interviews online and in our series of IRUK Top500 Performance Dimension Reports over coming weeks and months.

Today we also report on Amazon's highly profitable latest figures, on a year of transformation at Argos, and on expansion at VeryExclusive.co.uk.

Today's guest comment comes from Lars Schickner of Intershop, who considers data issues around the EU-US Privacy Shield.

Our research

The latest InternetRetailing research, the IRUK Top500 2016 and the first 2016 dimension report, on Brand Engagement, is now available to download. Visit the IRUK Top500 section of the website to find out more.

Our webinars

For the next InternetRetailing webinar we're welcoming Tim Renew, global sales director at cloud.IQ, and Jez Wilson, head of ecommerce at Space NK, to a discussion on using customer data to boost conversions. How Space NK optimised their customer conversion rate to increase sales is at 2pm on May 4. Visit the cloud.IQ webinar page here to find out more.

Click to visit the Internet Retailing webinars page to catch up on the latest webinars, which are also available to view again on the IRTV channel.

Event presentations and interviews

Catch up with presentations and other interviews from IRC 2015 on the event website now.
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