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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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On the ups and downs of online retailing

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In today's InternetRetailing newsletter we're reporting on a week of ups and downs in ecommerce and multichannel retailing. It's a week in which there have been plenty of both. Tesco, for example, this week reported a rise in online deliveries, but a dramatic fall in sales, following its recent strategy of price cuts, while Asos warned on falling profits while also reporting fast growth in sales. Then new stockmarket entrant AO World reported fast sales growth, while also reporting a fall in profits, while Findel reported growth at its Express Gifts home shopping business but losses at Kitbag.com.

The Internet Retailing Awards 2014, however, will be focusing on the ups, rather than the downs, and today we take a look at the shortlist for the International Award, while also hearing from shortlisted retailer Cult Pens on why the customer is important to its business.

Last, but not least, today's guest comment comes from Stephen Pavlovich of Conversion Factory, on why a change in company culture is needed in order to improve conversion rates.

Click to read more on our upcoming events, including our third annual Internet Retailing Awards.


Our webinars

LogMeIn's Lauren Freedman joins M-Retailing editor Paul Skeldon in a webinar that will consider how retailers can most effectively develop new ways of engaging with their customers, no matter when or how they interact with their brand. Five strategies for building effective mobile engagement will take place at 2pm on June 17. Click here for more information and to register for the free event.

Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.

Our awards

Judges for the 2014 Internet Retailing Awards will soon be unveiling this year's winners. Shortlisted for the awards are retailers from John Lewis and Amazon to Asos and Cult Pens. Click to see the shortlist in full. The winners will be revealed at an exclusive event at One Mayfair on Thursday June 26. Visit internetretailingawards.net for more information or to buy a ticket to the event.

Catch-up on IRX 2014

If you missed an Internet Retailing Expo 2014 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we've been given permission to share with our audiences.

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