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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Outsized results from connected retailing

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Outsized results from connected retailing
Outsized results from connected retailing
In today's InternetRetailing newsletter, we're struck by the outsized results that retailers get when they successfully join up their sales channels. Thus, Burberry this week reported 17% in its retail sales. Its customers, it seems, were particularly taken by features that link the store to online, such as the ability to order in-store using an iPad, or in-store collection of online orders.

Supergroup, meanwhile, reported strong online growth in its full-year figures. Notably, it reported seeing an impact when customers moved to mobile, but launched mobile and tablet sites in response.

Today we also have news of innovation from Made.com and Cloudtags, who are trialling the use of handheld product scanners in store, used by customers to find out more about the item they're viewing.

We also report on the latest from Halfords as it reports strong cycling sales, online and off, Mothercare as it appoints a chief executive, and Thorntons, where online sales grew over its latest financial year – but fell in its last quarter.

Today's guest comment comes from Jason Nestor of IBM, who considers issues that may be keeping retail bosses awake at night.


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Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.

Our conference

Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis and Mark Newton-Jones, former group chief executive, Shop Direct and chief executive designate at Mothercare. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at http://internetretailingconference.com/

Catch-up on IRX 2014

If you missed an Internet Retailing Expo 2014 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we've been given permission to share with our audiences.

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