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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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The latest multichannel news from Ocado, M&S, Boots, and more

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The latest multichannel news from Ocado, M&S, Boots, and more
The latest multichannel news from Ocado, M&S, Boots, and more
In today's InternetRetailing newsletter, we report on the latest results from Ocado, which saw sales and profits rise in the first half of its financial year. Notably its partnership with Morrisons contributed £20m to sales.

We also have news of an interesting move from Marks & Spencer, which makes multichannel director Laura Wade-Gery responsible for its UK stores.

One theme running through today's stories is that of personalisation: Haven Holidays reports an uptick in bookings following its use of personalisation technology, while Boots UK has unveiled an app designed to deliver personalised offers to its Advantage Card holders.

Today we also report on research from Ampersand Commerce, on how one in three UK online retailers still don't offer customers their favoured delivery option, and we also have news of iForce, which has made the latest version of its in-house delivery management software commercially available.

Finally, we have news that the joint winners of the Internet Retailing Awards 2014 #DressipiStyle competition, held last Thursday, were Angela Maurer and Jennie Saywell from Tesco, who each get £75 of Dressipi vouchers for their 'subtle evening shimmer with low-key metallics'.

Check out our awards gallery for fabulous photos of the night.

And for those of you who are already eager to join us for the 2015 event, register your interest here.


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Our conference

Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis and Mark Newton-Jones, former group chief executive, Shop Direct and interim chief executive, Mothercare. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at http://internetretailingconference.com/

Catch-up on IRX 2014

If you missed an Internet Retailing Expo 2014 presentation that you'd like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we've been given permission to share with our audiences.

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