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Etsy integrates with Hermes UK to improve the customer experience


Etsy has integrated with Hermes UK, with the delivery firm developing an API which connects its services with the global online marketplace and improving the experience for sellers on Etsy.
The move means that from the end of this month Etsy sellers will no longer have to enter data manually to create individual parcel labels with Hermes but can download the data and upload it directly in bulk to save time and avoid issues with typing incorrect address details in error. They will also be able to automatically set their preferences for collection and tracking and even automatically add the return address.

Claire Phelan, head of e-commerce partnerships at Hermes UK, said: “There has been significant growth within the small business sector over the past few years and this has continued through the pandemic as many people looked to generate income after being furloughed or losing their jobs. We are making it easier for these small businesses to access the Hermes services whilst helping them to save time and money.”

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