Eve Sleep says covid-related absences across the delivery network over the Christmas period meant additional strain and subsequent customer service challenges.
However, in its latest trading update the company said it expected the challenges to be short-lived and said that customer experience should return to its normal high levels over the next few months.
Cheryl Calverley, CEO of Eve Sleep, said: “Whilst COVID has put temporary challenges at the door of the delivery network and a resulting pressure on our customer service team, Eve’s unique strength is our supportive culture. This has seen an ‘all hands on deck’ mentality to addressing these customer issues, with the executive team and colleagues from right around the business leaning in to solve queries.”
It said that more generally its policy of local manufacturing and re-engineered logistics had enabled the company to navigate the industry-wide supply chain issues and labour shortages. The company is targeting UK and Ireland breakeven in 2022 after reporting group revenue 11% ahead of 2019 pre-Covid comparators.
