Join our panel for a webinar focusing on the growing trend of retailers prioritising ‘time’ over ‘cost’ during reverse logistics, as they strive to provide customers with quick refunds to encourage them to shop again after sending an item back.
‘Cost’ has long dominated returns strategies, with retailers deliberating about whether to charge shoppers for sending products back and focusing on efficiencies throughout supply chains to mitigate the impact of returns on profit margins. However, this focus is shifting to making returns faster, as retailers realise the importance of speedy refunds:
- 53% of online shoppers would not spend again with a retailer if they were slow to refund their money after returning a product
- Nearly a third of shoppers (32%) said they’d tell family and friends not to shop with a retailer because of delays getting their money back
- 27% said they’d leave a negative review online if a refund was slow
- 67% would likely spend their refund with the same retailer if they got their money back within 2 – 3 days of making a return
(data according to a YouGov survey of 2,009 UK consumers aged 18+ years during May 2025).
Join our Editor Katie Searles in discussion with Adam Caton, Head of Customer Operations and Logistics at the “world’s finest cycling clothing and accessories” brand Rapha, Mike Viscione the Sales and Partnerships Lead at ReBound Returns and Stuart Greenfield the Sales Director at Advanced Supply Chain.
During this short webinar our panel of experts will explore:
- Challenges that cause slow returns
- Strategies and solutions for improving the speed and effectiveness of returns processing
- Importance of data and connectivity during reverse logistics to support speedy returns and to manage shopper expectations during returns processing
