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FedEx launches new returns technology and expands into Walmart stores


FedEx has this week announced the launch of FedEx Returns Technology in the US, a solution for returns management, which will give merchants complete visibility into returns. The technology allows them to track shipments, manage inventory, analyse returns trends and make more informed decisions based on shoppers’ returns behaviours according to FedEx and is integrated into more than 1,700 participating FedEx Office locations across the US.

“Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s e-commerce customers, said Ryan Kelly, senior vice president, FedEx Supply Chain. “FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”

Meanwhile the company has also revealed an expansion of its presence after signing an agreement to place 500 new FedEx office locations within Walmart stores over the next two years. It comes after a 47 store, six state pilot for the duo. The FedEx Office locations allow packing, shipping and printing services and can also be used as a click and collect destination for customers.

Image credit: FedEx

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