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The Growth 2000 performance index benchmarks the retailcraft of the largest 2000 retailers in the UK outside of the Top500, measuring the areas of Search, Mobile, Delivery, and Social. The index takes the customer's perspective to see whether and how these companies are positioned to grow. Some are brands selling direct-to-customer for the first time; others are niche or regional retailers with a strong appeal within their target demographics; while still others are international retailers looking to expand their customer base in the UK.
Annual Report
Royal Mail parcel pick up service a ‘game changer’ for ecommerce as it masters returns

Royal Mail parcel pick up service a ‘game changer’ for ecommerce as it masters returns

21 Oct 2020by Paul Skeldon
Royal Mail has launched a 72p parcel pick up service from people’s homes in a bid to compete with the parcel delivery market and has done as much for ecommerce as Amazon’s next day delivery did back in the day, experts suggest.
Mobile accounts for 35% of all peak shopping orders, cutting desktop’s dominance

Mobile accounts for 35% of all peak shopping orders, cutting desktop’s dominance

21 Oct 2020by Paul Skeldon
Shoppers’ use of mobile phones for orders exploded during the last peak shopping period – which includes Black Friday-centred Peak Week, through to Boxing Day - further reducing desktop and tablets’ share.
Going online offers UK retailers a £68.8bn opportunity research suggests

Going online offers UK retailers a £68.8bn opportunity research suggests

21 Oct 2020by Paul Skeldon
Modelling shows increasing the proportion of online sales by just 5% would have significantly boosted retailers’ revenues during the first lockdown, with 72% of UK consumers wanting retailers who started an online service during the pandemic to continue operating it full time
GUEST COMMENT Maximising conversions through mcommerce

GUEST COMMENT Maximising conversions through mcommerce

19 Oct 2020by Ciaran Bollard
Ciaran Bollard, CEO at Kooomo says retailers must focus on mcommerce to maximise sales
GROWTH POST-LOCKDOWN Getting ready for Black Friday and ‘mega peak’

GROWTH POST-LOCKDOWN Getting ready for Black Friday and ‘mega peak’

16 Oct 2020by Paul Skeldon
With the pandemic shifting back Amazon’s Prime Day to the week just gone, the starting gun has been fired on what is set to be one of the biggest sales periods ever – with all the peaks that are usually spread across Summer and Autumn squeezed together like never before. So how can you make it work for your business?
CASE STUDY How Rémy Cointreau sells an experience rather than a 100-year old product

CASE STUDY How Rémy Cointreau sells an experience rather than a 100-year old product

15 Oct 2020by Paul Skeldon
Imagine the challenge of supply chain planning and meeting changing consumer needs when you have products that can take up to one-hundred years to produce. That’s the case for Rémy Cointreau, a family-owned maker of fine spirits whose roots go back to 1724.

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