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How AI and Machine Learning Affect Retail in 2019

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EDITORIAL How IRUK Top500 retailers are changing the way they sell in-store and online

19 Feb 2019by Chloe Rigby

GUEST COMMENT How to localise your customer service approach to better serve your European customers

19 Feb 2019by Demetrius Williams

How retailers are investing across channels – reflecting the way that shoppers buy

15 Feb 2019by Chloe Rigby

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IRUK Top500 2019

Operations & Logistics

Strategy & Innovation

Restaurants may ‘need to invest in own tech’ to meet consumer demand for voice and mobile delivery

Industry

Shoppers could lose out across sales channels if the Sainsbury’s and Asda merger goes ahead, warns the CMA

Guest Comments

Hear from different industry professionals, sharing their thoughts and views.

GUEST COMMENT How to localise your customer service approach to better serve your European customers

19 Feb 2019by Demetrius Williams

Customers need to be reassured that help will be on hand once they make a purchase. In fact, in a survey of customers in France, Germany, Italy, the US, the UK and Australia, 40% said they expect to ...

GUEST COMMENT Virtual, augmented, mixed: ‘seasonal realities’ and retail opportunities

Guest Comment15 Feb 2019by Anna Watkins

GUEST COMMENT Virtual, augmented, mixed: ‘seasonal realities’ and retail opportunities

73

Guest Comment14 Feb 2019by Sam Rutley

GUEST COMMENT The barriers to voice and visual search implementation: what are they and how are they overcome?

57

Guest Comment12 Feb 2019by Ian Tansley

GUEST COMMENT Agency trust is the root of success in retail marketing

37

Guest Comment08 Feb 2019by Scott Clarke

GUEST COMMENT What can retailers learn from traditional Christmas markets as they adapt to the digital age?

107

Guest Comment07 Feb 2019by Sander Roose

GUEST COMMENT How retailers can capitalise on Valentine’s Week

54

Guest Comment05 Feb 2019by Itza Bocken

GUEST COMMENT Customer retention: create a one-on-one experience

36

Guest Comment01 Feb 2019by Rajnish Sharma

GUEST COMMENT Customer value in-person customer service in the age of digital

30

Guest Comment31 Jan 2019by Stan Swearingen

GUEST COMMENT Why biometrics are the need of the hour for customer experience and security

84

GUEST COMMENT All is not lost for the high street as technology takes front foot for retailers

Guest Comment29 Jan 2019by Matt Sebek

GUEST COMMENT All is not lost for the high street as technology takes front foot for retailers

69

House of Fraser: RetailX analysis of how the department store is performing six months on from its acquisition by SportsDirect Group

Strategy and Innovation19 Feb 2019

Unilever buys multichannel snack subscription brand Graze

Brands07 Feb 2019

Heal’s ups conversions and reduces basket abandonment by linking customers to multi-device journeys

Mobile13 Feb 2019

Made.com expands across Europe

Location08 Feb 2019

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