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Hermes service allows customers to specify what they are returning


Hermes is boosting retailer visibility over returns with a new service that allows customers to notify retailers in advance what items they are returning.
This allows retailers to feed the information into their inventory management systems, allowing updated SKUS, warehouse stock levels and accurate customer data.

Called “What’s in the box”, the functionality can be accessed through the Hermes website or integrated into the retailer’s own website or app.

The service has already been trialled by fashion retailer Joe Browns.

Darren Abbott, Financial Director at Joe Browns, said: “This is another step forward from Hermes in helping to make our customer journey simpler. Returns have always been a fundamental part of clothing mail order and, with recent changes in buying habits switching from in store to on- line, this has become increasingly important.

“As a business the more information we can collect in an electronic format the more efficient we become. “What’s in the box” gives both us and our customers exactly what they need.”

Chris Ashworth, CIO at Hermes UK, said: “This is another great addition to our already industry leading returns proposition. It forms part of our ongoing commitment to developing and delivering market leading solutions that improve the customer journey whilst adding value for our retail clients.”

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