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Homebase adds order tracking as new IT system goes online


Homebase is using a new IT system to communicate with online customers during deliveries.
Customers can now track orders and leave instructions for delivery drivers after the retailer’s new CMS solution went online.

Homebase chose Wincanton to implement the system, which has now gone live, in April.

The latter will manage over 300,000 orders from Homebase distribution centres in the first year of operation.

Stuart Tosh, director of distribution at Homebase, said: “We’re committed to providing the best customer service however people decide to shop with Homebase.

Tosh said the system was getting a positive response from customers and allowing the company to work more effectively through greater visibility.

Paul Durkin, director of home and efulfilment at Wincanton, said:

“Having agreed the deal several months ago, we are excited to begin providing Homebase with our first-class customer order delivery service.

“We will deliver a powerful blend of Wincanton experience and data. This combination means we are well placed to transform Homebase’s customer delivery experience and grow their business.”

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