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How multichannel shopping is changing the face of Christmas

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In today’s Internet Retailing newsletter we report on the launch of Morrisons’ long-awaited online grocery service, on strong boosts to online spending both in November, according to ONS figures and, it seems, in early December, according to Barclaycard. But we also report on how retailers are seeing customer behaviour evolve as they use more mobile devices to browse and buy in the run up to Christmas.

We report on falling customer perceptions of how they are served, reflected in a new study from ForeSee, and in a timely guest comment, Danny Bagge of IBM, considers how the customer journey is changing, an evolution which, he says, is dramatic.

Our next newsletter is on Christmas Eve and it’ll be the last of the year before we return on January 3.

Our events

We’re now gearing up for Internet Retailing Expo 2014 (IRX 2014) in Birmingham. The event will be held on March 26 and 27 at the NEC in Birmingham, where there’ll be an array of conference streams, workshops and a wide range of exhibitors showing off the latest cutting edge technologies. Watch the Internet Retailing website for the latest news on speakers and exhibitors, but registrations are already open on the IRX 2014 website.

Catch-up on IRC 2013

If you missed an Internet Retailing Conference 2013 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to can access all the presentations that we’ve been given permission to share with our audiences.

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