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How retailers of all sizes are innovating to improve their online and multichannel service

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In today’s InternetRetailing newsletter, we report on the latest innovations from IRUK500 retailers. Thus, we have news of Elite retailer House of Fraser as it hones its delivery offer in the light of customer research, and we report on Model retailer Ted Baker as new and improved websites help it to boost ecommerce sales by 63%, and we interview Patrick Bousquet-Chavanne of M&S, another Elite retailer, as he prepares to speak in the keynote slot at IRC2015. We think this is all worth reporting because it shows just what the top retailers do to succeed, and how others can learn from them.

We also report from smaller but innovative retailers, such as Amari Supercars which is using new wearable technology to give potential buyers of its luxury cars the lowdown on their stock in a way that saves the customer a journey – and potentially saves the sale for the retailer. Today we also have advice on complying with new consumer rights legislation and on what retailers can do to improve their own personalisation strategies in a guest comment from Paige O’Neill of SDL.

Our webinars

We’re with LogMeIn for a webinar tomorrow that looks at how retailers can create a unified customer experience, and considers ways of planning ahead for the always-on support that will be required for the Internet of Things. Amy DeMartine, senior analyst, Forrester Research and Matthew Duffy, VP of marketing at LogMeIn, are the speakers in Support challenges, opportunities and future. The webinar is at 3pm on October 7. Visit the LogMeIn webinar page to find out more and to register for free.

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

The Internet Retailing Conference

The tenth annual Internet Retailing Conference, will be held in the Novotel Hammersmith, London, hotel on October 14. Patrick Bousquet-Chavanne, member of the board and executive director – marketing & International at Marks and Spencer will be a keynote speaker. Also joining the line up are David Lindsay, senior vice president – technology at Farfetch.com and Aaron Chatterley, founder of Feelunique. Find out more about the line-up and about details including how to buy tickets on the Internet Retailing Conference website.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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