Ikea and Tesco have introduced a new automated pick-up locker, as part of a new trial between the two retailers to make collecting Ikea online orders easier.
The first self-service locker is now live at Tesco’s Peterborough Werrington Superstore, with two more to be tested in Dereham and Cambridge later this month. In July, Ikea celebrated its 100th Tesco click and collect point.
Customers within 100km of the Werrington superstore will be able to make use of the service. To select a locker collection, at checkout, customers can choose the ‘Collect from an Ikea Store or Locker’ delivery option and select ‘Tesco, Werrington Car Park Lockers’ as the pick-up location. Once an order has been confirmed, customers will receive an email and text containing a six-digit code to unlock the locker and collect their order.
Orders placed before 06:30am will be available from the same day, while orders placed after will be eligible for collection from the following day. Collection slots can be booked up to five days in advance, subject to availability.
There are 35 differently sized lockers that can accommodate furniture of almost all sizes. From smaller Ikea products such as KNOPPÄNG picture frame to larger items of flat pack favourites from a BILLY Bookcase, to a BRIMNES Bed, or even a PAX wardrobe. Larger orders may be split across multiple lockers.
“We’re continuously exploring new ways to connect with our customers across the UK and this trial marks a significant milestone in our ambition to become even closer to our customers,” said Jakob Bertilsson, country customer fulfilment manager, Ikea UK.
“We’re excited to extend our successful partnership with Tesco to bring these next-generation lockers to our customers in the Peterborough area and provide a range of services that are affordable, accessible and provide the best possible experience.”
Ikea’s online offering is looked at in a company profile in the new RetailX Top500 Brands D2C: Europe 2024.
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