Fashion brand Oh Polly has become the latest brand to sign up to InPost’s Instant Returns QR code returns service. Retailers including Missguided, New Look and schuh signed up earlier this year.
The service allows consumers to return online shopping items by using a QR code on their phone, without the need for any printed labels.
‘Instant Returns’ was launched by InPost earlier this year to make the returns process quicker and easier for consumers. It’s the first returns service where only a QR code is needed – there is no need for shoppers to print a label at home, or at the drop-off point. All they have to do is scan their QR code at an InPost locker and drop the parcel off, with the whole process taking a matter of seconds.
In addition to speeding up the returns process, removing labels from the customer journey makes the new service greener than traditional returns, by saving paper and preventing wastage of unused printed labels.
Claire Henderson, CEO at Oh Polly, said: “Making things as convenient as possible for our customers is key to us at Oh Polly, and we’re excited to partner with InPost to offer more ease and convenience when it comes to returns. Oh Polly customers are predominantly digital natives, and we know the simplicity of the Instant Returns service will be a hit with them.”
