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Instacart introduces “Big & Bulky” fulfilment solution for U.S. retailers


North American grocery delivery company Instacart has launched a new fulfilment capability that enables same-day and scheduled delivery for large items, helping retailers offer more of their catalogue online.

U.S. retailers such as Big Lots, Container Store, Mastermind Toys, Office Depot, Spirit Halloween and Staples are some of the first to use Instacart’s new “Big & Bulky” fulfilment solution. It is designed to enable same-day delivery of items including outdoor furniture, home office supplies and electronics. Customers order via the Instacart App and select retailers’ Instacart Platform-powered websites.

With Big & Bulky, customers can order their grocery items and household goods directly alongside their large item orders for delivery at the same time.

Jamie Columbus, vice president of ecommerce for Office Depot, said: “The new Big & Bulky fulfilment solution offers busy professionals and families a quick and convenient way to receive the office and school supplies they need to succeed, with the ability to pair large items like desks, bookcases, file cabinets, office chairs, and more, with smaller items like tech accessories, binders and printer ink, for delivery together, same-day.”

The fulfilment technology behind Big & Bulky is powered by Carrot Delivery, an Instacart Platform enterprise solution, providing end-to-end fulfilment for retailers. With this technology, retailers can streamline their fulfillment pipelines and build incremental revenue.

Daniel Danker, chief product officer at Instacart, added: “As a retail enablement partner, our goal is to support retailers’ bottom lines by expanding their online catalogues through our enterprise solutions. We’re excited to introduce Big & Bulky and look forward to continuing to serve as an industry-leading fulfilment platform.”

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