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John Lewis adds 400 new Co-op click and collect points


John Lewis is nearly doubling its number of click and collect locations through a partnership with the Co-op as it seeks to support growth in online shopping.
The department store retailer is set to add 400 new locations at Co-op stores by the end of the summer, bringing its total number of click and collect locations to nearly 900.

The additional locations will complement the 105 Co-op stores where the service is already available.

Andrew Murphy, partner and executive director of operations at the John Lewis Partnership said: “Throughout the Covid-19 pandemic, we’ve seen a significant shift to online shopping and expect this trend to continue.

“As a result, we are dedicated to providing more choice when it comes to how our customers receive their purchases, helping our customers shop how and when they want us. This includes providing more locations for collection and returns for online shopping.

“The Partnership is always looking for ways to reach new customers and support local communities, by providing access to the amazing range of products we sell, through convenient locations. Our customers love the ease and convenience Click & Collect provides which gives us the confidence to continue to invest in this area.

“Building on our already successful partnership with the Co-op, this extension will allow us to offer our click and collect service to double the number of locations across the country; enabling us to reach more of our existing loyal customers while engaging with new ones too.”

Mark Matthews, director of innovation and format, Co-op, said: “With our stores located at the heart of local communities, choice, ease and convenience is at the very core of our approach.

“We continue to look for new ways to innovate and expand access to products and services conveniently – by working together we can offer further flexibility and choice to meet consumer needs locally.”

John Lewis has consistently advocated using cooperation to make fulfilment more profitable for retailers.

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