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John Lewis extends same day delivery, Dobbies collection and Northern Ireland services

John Lewis Partnership|

John Lewis customers in Manchester, Leeds and Birmingham can now use the same day service, which launched in London last August.

The department store said it is bringing even more access and convenience to its customers by extending its same day delivery service to more cities after initial success in London.

Shoppers will be able to order an item online by 10am for delivery between 7pm and 10pm the same evening. All deliveries to customers are made by fully electric vehicles operated by carrier company Stuart.

The service, which costs £9.95 per delivery, has proved most popular for fashion and home accessories.

At the same time, John Lewis is further extending its Click & Collect network with the launch of 72 new outlets in Dobbies Garden Centres. This takes the total number of collection points to 5,700.

It added there have been improvements to its Deliver to Yodel Store service (formerly known as Collect+ delivered by Yodel), making it free over £30. A total of 90% of the UK population now has access to free, next day John Lewis collections within 10 minutes of their home.

After a pause of over two years, the company said it is delighted to be restarting deliveries of larger items in Northern Ireland. While John Lewis has been continuing to deliver smaller items to Northern Ireland customers, they will now be able to order larger items such as large electrical appliances and furniture.

Eva Cullen, head of customer fulfilment operations at John Lewis, said: “We always want to improve the service for our customers and there’s been a real appetite for same day deliveries. With customers using it for purchases of everything from bed sheets to toothbrushes – we are confident this service could have even more potential in the future.”

John Lewis features in RetailX’s Europe Top1000 (2023 edition coming soon), Global Elite Top1000 and UK Top500 reports.

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