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John Lewis pilots online booking for trade services

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John Lewis customers in the South West can now book home trade services through the department store, and across sales channels.

The trader, an Elite retailer in IRUK Top500 research, has expanded a trial of a home improvement and maintenance service across Bath, Bristol, Cardiff, Cheltenham, Gloucester and Taunton.

Customers will be able to book services from electricians, decorators, gardeners and plumbers online via the Home Solutions from John Lewis website, app to customer call centre. Tradespeople on the site have been selected and approved by the retailer through interviews, background checks, viewing of previous work and an induction to John Lewis customer service standards.

When they visit the website, app or call centre, customers choose the job that they need doing, and are shown time slot when the work can be carried out. They are then matched with an available professional. Work is booked and paid for via the Home Solutions channels and, once completed, covered by a John Lewis one-year guarantee.

Tom Athron, group development director at the John Lewis Partnership , said: “As a trusted retailer of home products our customers often ask us if we can help them with tasks in their homes. We are delighted to be expanding our trial and have taken a lot of care to find professionals who will deliver service to the standard that people expect from John Lewis.

“We know how difficult it can be to find the time in our busy lives to source trusted trade professionals and hope our customers find the service helpful.”

The Home Solutions service was first trialled in Milton Keynes.

Our view: We’re taken by this approach to providing added value services from John Lewis. This is the not the first retailer to offer professionals to deliver home related services. Where it differs is through the use of technology that functions across channels to deliver a service that should be highly convenient for time-pressured shopper.

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