In today’s Internet Retailing’s newsletter we take a close look at how Argos has grown its m-commerce sales so quickly, becoming, it’s believed, the first UK retailer to record £1bn in mobile sales. In the first story we report on Betrand Bodson’s comments this week on how Argos has made the most of the mobile phenomenon. But we also loop back to two key interviews that we carried out during our work on the recent IRUK500 Mobile and Cross-channel Performance Dimension Report. The first was with Home Retail Group’s Vikki Kirby on how and why Argos has developed its mobile strategy, while the second was a video interview with Georges Bergzal, European managing director at Bronto, the sponsor of that report. We think you’ll find both very interesting.
Mobile is also a key theme for the other leading retailers that we report on today: it’s not only key to both Apple and Amazon, which this week delivered fast growth and profits, but also to retailers such as Mothercare, which this week reported 24% rise in online sales, but earlier this year said 82% of its online sales were now from mobile. It’s important that all retailers embrace mobile, but it seems clear that those that use it to establish seamless journeys between sales channels, such as Argos, will be those that use it most effectively.
Elsewhere today, we report on how UK online sales grew by 11.4% in June, and on Moonpig’s move to a later cut-off time for last orders.
Today’s guest comment is from Alessandra di Lorenzo of eBay Advertising on ways that brands can encourage potential shoppers to try them instead.
Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.
The Internet Retailing Awards
The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.
The Internet Retailing Conference
This week we have new speakers to unveil for the tenth annual Internet Retailing Conference, to be held in the Novotel Hammersmith, London, hotel on October 14. Patrick Bousquet-Chavanne, member of the board and executive director – marketing & International at Marks and Spencer will be a keynote speaker. Also joining the line up are David Lindsay, senior vice president – technology at Farfetch.com and Aaron Chatterley, founder of Feelunique. Find out more about the line-up and about details including how to buy tickets on the Internet Retailing Conference website.
Our research reports
Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.