This is the third segment of the deep-dive series produced by eDelivery with InternetRetailing which offers a behind the scenes exploration into how retailers are adapting to the Covid-19 pandemic.
This is the third segment of the deep-dive series produced by eDelivery with InternetRetailing which offers a behind the scenes exploration into how retailers are adapting to the Covid-19 pandemic.
The accelerated shift towards online shopping over the last year has resulted in the last mile being elevated to the frontline for customer service and brand perception. This white paper zooms in on the last mile and looks at why retailers need to prioritise the delivery experience in 2021.
In the full report, Amazon Shipping provides an authoritative overview on why online retailers should be assessing their delivery offering in the year ahead; incorporating survey results to illustrate customer expectations. Plus, find case studies on leading retailers such as: Asda, Moonpig, Sainsburys and more.
Download now to learn more about the tools and strategies adopted by key players in the sector that have helped keep them at the forefront of retail.
Inside, retailers will find:
- Editor’s introduction
- Delivery speed will keep you ahead of the competition in 2021 with Amazon Shipping
- Meeting changing expectations with case studies on Moonpig & Asda:
- Choosing a last mile option
- Drop shipping
- The app approach
- Returns
- Click and collect, curb-side pick up
- Case studies on leading grocers, including: Co-op, Aldi & Waitrose
- And much more!
