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Looking ahead to Christmas, and IRC 2015

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It may only be October but there’s a distinct Christmassy feel to today’s InternetRetailing newsletter, where we report on new strategies that IRUK500 retailers are putting in place ahead of this year’s peak shopping season. Now, after all, is the time that those final touches are being slotted into place well ahead of a time that promises to be busier than ever this year.

So today we report as Argos launches its game-changing Fast Track home delivery service, which promises same-day delivery for items ordered as late as 6pm, and we bring you the latest updates on how retailers across the UK are preparing for peak in our rolling Black Friday, Cyber Monday and Christmas shopping report.

We also have news on how DFS and Dunelm are refining their online strategies, and how Tesco promises to put the customer experience first.

But today we’re also very excited about our own upcoming event, Internet Retailing Conference 2015, which takes place on Tuesday. Today we look ahead to that event in our interview with keynote conference speaker Peter Williams, veteran retailer and chairman of We also speak to Sarah Baillie of House of Fraser on that retailer’s triple success in the recent Internet Retailing Awards. Baillie will also be speaking at IRC 2015.

Today’s guest comment comes from Arthur Moan of UserZoom, with advice on 10 ways to improve the retail experience.

Our webinars

Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.

The Internet Retailing Conference

The tenth annual Internet Retailing Conference, will be held in the Novotel Hammersmith, London, hotel on October 14. Patrick Bousquet-Chavanne, member of the board and executive director – marketing & International at Marks and Spencer will be a keynote speaker. Also joining the line up are David Lindsay, senior vice president – technology at and Aaron Chatterley, founder of Feelunique. Find out more about the line-up and about details including how to buy tickets on the Internet Retailing Conference website.

Our research reports

Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.

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