In today’s newsletter we report on IRUK 500 retailers who are bucking the trend and reporting fast sales growth. Among them, Marks & Spencer and Asos both today report double digit ecommerce sales. How do they do it? Both are focusing on steady improvements that make a difference to customer satisfaction, while ensuring they remain competitive. Amazon is taking a different approach, launching what it bills as a global shopping event, a Prime Day that’s designed around its most loyal customers.
We also report today on Phase Eight as it launches a website for its new plus size brand Studio 8, and in today’s preview of the 10th annual Internet Retailing Conference we take a look at the products and services stream of the event. Today’s guest comment comes from Ohad Hecht of Emarsys, who considers how data can be used to turbocharge marketing instinct to produce top-class results.
Our webinars
Click to visit the Internet Retailing webinars page to catch up on any that you may have missed.
The Internet Retailing Awards
The Internet Retailing Retailing Awards will be held on September 24 at the Mandarin Oriental, London. Nominations are now open – click here to nominate your own company or one whose work you admire, and tickets are now available to buy.
Our research reports
Our research editors research and produce regular reports on pertinent ecommerce issues. The latest, on Conversion Rate Optimisation, comes from Liz Morrell who explains here why this is a must-read report. Click on the links too to download your free copies of the Seasonal Commerce Report and Customer Experience Report.
