In today’s InternetRetailing newsletter we’re marking the 20th anniversary of ecommerce with a look back at what’s changed, apart from the price of a Sting CD, over the two decades since that first digital purchase. We also have news of rising online sales, of Rakuten’s new UK website and of how Just Eat’s mobile-first strategy has paid off.
Today we also report on Royal Mail research that suggests superfast broadband could add an extra £740m to annual online shopping turnover by 2017, and on new technology that promises to bring online live chat into the store.
On August 20, we welcome Rackspace as it brings together the team behind Harvey Nichols’ multichannel transformation. Darryl Adie, managing director of Ampersand Commerce, Roland Breadner, head of ecommerce at Rackspace, will tell the story of how Harvey Nichols created a luxury multichannel experience that had the customer at its core. The free webinar, Exuding luxury through the omnichannel experience, the Harvey Nichols story, will take place at 11am on August 20. Find out more about the free event and register by clicking here.
Click to visit the Internet Retailing webinars page to find out about any upcoming webinars and to catch up on any that you may have missed.
Our next big event is the Internet Retailing Conference, to be held on October 14 at the Novotel, Hammersmith, London. Keynote speakers confirmed so far include Mark Lewis, online director, John Lewis, Andy Harding, executive director, multichannel at House of Fraser, and Jérôme Cochet, senior vice president sales at Zalando. The conference takes the theme of Re-foundation, and will be keynoted by retailers who have led transformation within their business as their product sector or the retail landscape have evolved. Find out more at http://internetretailingconference.com/
Catch-up on IRX 2014
If you missed an Internet Retailing Expo 2014 presentation that you’d like to catch up on, you can do so now through the post-event website. Visitors to www.internetretailingexpo.com can access all the presentations that we’ve been given permission to share with our audiences.