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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Apple and IBM deliver first wave of IBM MobileFirst for iOS Apps for business – but retail offering is low key

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Apple and IBM deliver first wave of IBM MobileFirst for iOS Apps for business – but retail offering
Apple and IBM deliver first wave of IBM MobileFirst for iOS Apps for business – but retail offering
Following their surprise tie up back in July, Apple and IBM have announced the first tranche of products aimed at combining Apple’s consumer devices with IBM’s enterprise capabilities.


IBM MobileFirst for iOS solutions are now available to enterprise customers in banking, retail, insurance, financial services, telecommunications and for governments and airlines, thanks to an unprecedented collaboration between Apple and IBM. IBM clients Citi, Air Canada, Sprint and Banorte have also announced that they are going to be using IBM MobileFirst for iOS solutions.

"What we’re delivering aims directly at the new quest of business — smart technologies that unlock new value at the intersection of big data and individual engagement,” says Bridget van Kralingen, senior vice president, IBM Global Business Services. “Our collaboration combines IBM’s industry expertise and unmatched position in enterprise computing, with Apple’s legendary user experience and excellence in product design to lift the performance of a new generation of business professionals.”

“This is a big step for iPhone and iPad in the enterprise, and we can’t wait to see the exciting new ways organizations will put iOS devices to work," said Philip Schiller, Apple’s senior vice president of Worldwide Marketing. “The business world has gone mobile, and Apple and IBM are bringing together the world’s best technology with the smartest data and analytics to help businesses redefine how work gets done.”

In targeting key opportunities and priorities within industries, IBM MobileFirst for iOS apps take enterprise mobility a level deeper, helping employees access their company’s full capabilities wherever they interact with clients — faster, easier and more securely than ever before.

Built exclusively for iPhone and iPad, IBM MobileFirst for iOS apps are delivered in a secure environment, embedded with analytics and linked to core enterprise processes. The apps can be customized for any organization and easily deployed, managed and upgraded via cloud services from IBM specifically for iOS devices, with security across the data, app and device.

So what’s in it for retailers? Well among the 10 initial offerings there are two that are for retailers. These are:

• Sales Assist – which enables associates to connect with customer profiles, make suggestions based on previous purchases and current selections, check inventory, locate items in-store, and ship out-of-store items.

• Pick & Pack – which combines proximity-based technology with back-end inventory systems for transformed order fulfillment.

The other solutions (and the enterprise sectors they are aimed at) include:

• Plan Flight (Travel and Transportation) addresses the major expense of all airlines -- fuel -- permitting pilots to view flight schedules, flight plans, and crew manifests ahead of time, report issues in-flight to ground crews, and make more informed decisions about discretionary fuel.

• Passenger+ (Travel and Transportation) empowers flight crews to offer an unmatched level of personalized services to passengers in-flight – including special offers, re-booking, and baggage information.

• Advise & Grow (Banking and Financial Markets) puts bankers on premise with their small business clients, with secure authorization to access client profiles and competitive analyses, gather analytics-driven insights to make personalized recommendations, and complete secure transactions.

• Trusted Advice (Banking and Financial Markets) allows advisors to access and manage client portfolios, gain insight from powerful predictive analytics -- in the client's kitchen or at the local coffee shop, rather than the advisor's office -- with full ability to test recommendations with sophisticated modeling tools all the way to complete, secure transactions.

• Retention (Insurance) empowers agents with access to customers’ profiles and history, including an analytics-driven retention risk score as well as smart alerts, reminders, and recommendations on next best steps and facilitation of key transactions like collection of e-signatures and premiums.

• Case Advice (Government) addresses the issue of workload and support among caseworkers who are making critical decisions, one family or situation at a time, on the go. The solution adjusts case priorities based on real-time analytics-driven insights, and assesses risk based on predictive analysis.

• Incident Aware (Government) converts an iPhone into a vital crime prevention asset, presenting law enforcement officers with real-time access to maps and video-feeds of incident locations; information about victim status, escalation risk, and crime history; and improved ability to call for back-up and supporting services.

• Expert Tech (Telecommunications) taps into native iOS capabilities including FaceTime for easy access to expertise and location services for route optimization to deliver superior on-site service, more effective issue resolution and productivity as well as improved customer satisfaction.

"Mobile innovations are driving profound impact on how Citi delivers superior client experiences, particularly those that extend our enterprise expertise all the way to the point of customer contact,” said Heather Cox, Chief Client Experience, Digital and Marketing Officer for Global Consumer Banking at Citi. “There’s terrific energy in our collaboration with IBM and Apple around the goal of equipping our professionals with mobile capability that will create new competitive advantage and enable us to re-imagine how we share our knowledge to improve the quality of life for our clients.

To supplement the IBM MobileFirst for iOS apps, the partnership between Apple and IBM offers business customers additional levels of capability integrated for enterprise mobility, including:

• Mobile Platform and Enterprise Integration – Leveraging IBM’s global industry consulting expertise, client experience design and enterprise systems integration from analytics, workflow and cloud storage, to fleet-scale device management, security and integration. Enhanced mobile management includes a private app catalog, data and transaction security services, and productivity suite for all IBM MobileFirst for iOS solutions. In addition to on-premise software solutions, all these services will be available on Bluemix—IBM’s development platform on the IBM Cloud Marketplace.

• Supply, activate and manage – Streamlined end-to-end procurement, deployment and lifecycle management -- at scale; along with cloud solutions for enterprise security, device management, and data and process integration. IBM Global Financing leasing options and services to allow organizations to keep pace with latest device releases.

• AppleCare for the Enterprise – Providing IT departments and end users with 24/7 assistance for their devices from Apple’s award-winning customer support group, with on-site service delivered by IBM.
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