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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Barclays launches its own contactless payments service for Android phones

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Barclays is set to out its own contactless payment service, which will allow Barclays customers with an eligible NFC-enabled Android phone to pay quickly and easily at any of the 400,000 contactless locations in the UK and across the London transport network.

‘Contactless Mobile’ builds upon the functionality launched to Barclaycard customers earlier this year and sees Barclays become the first UK bank to offer its own, integrated service enabling contactless payments for both debit cards and credit cards on Android phones.

Contactless card payments have seen huge growth as consumers have recognised the ease, speed and convenience they offer. Incorporating Contactless Mobile into the Barclays Mobile Banking app is a natural extension for customers and will mean Barclays can offer contactless payments via a smartphone for both credit and debit card holders across the broadest range of handsets and operating systems.

Contactless Mobile enables customers to pay with their Android mobile device in a very similar way to using a physical contactless card. For payments of up to £30, customers simply tap their mobile device on the retailer terminal in the same way they would tap a physical card without needing to open an app, enter a PIN or verify with a fingerprint, making it quicker and simpler than other solutions.

The service also allows contactless payments of between £30 and £100 by a tap of the mobile device, entering of the card’s normal PIN on the phone keypad, and tapping again.

The service is set up and managed within the Barclays Mobile Banking app, a convenient and familiar place for customers to manage their money which is used by 5 million Barclays customers who on average access the app 27 times per month.

Contactless Mobile will be available in June. Once live, roll out to customers will be phased over a number of days and customers will be contacted by Barclays when the service becomes available.

Today’s announcement and other recent launches mean that Barclays and Barclaycard continue to offer the widest range of payment innovations designed to give customers unrivalled choice of paying for everyday goods and services, and sending and receiving money in a way that’s most convenient for them.

Ashok Vaswani, CEO of Barclays UK, explains: “Giving customers the choice about how to make everyday payments while making it really easy for people to use our services is why we’ve designed this new contactless payment functionality which will sit at the heart of our already popular mobile banking app.  It’s all there, in one place, ready to go with no need to enter card details, delivering a brilliant experience in an instant.

“Barclays Contactless Mobile is the latest in a series of digital innovations we have launched that allow customers to ‘Pay it your way!’ - carrying out day to day transactions in the ways that suit them and we hope that it will help customers become more confident using digital solutions and new technologies.”
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