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IRUK Top500 The Customer Report: 2018

IRUK Top500 The Customer Report: 2018

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Lyle & Scott gives young casuals transactional m-optimized website

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Fashion clothing brand Lyle & Scott – in my youth beloved of golfers and casuals, but currently Drapers Young Fashion Brand of the Year – has rolled out a mobile optimized website to woo young dandies through their preferred medium.

One of the main elements in the refresh was to ensure the continued success of Lyle & Scott’s mobile transactional site. This is mobile optimised and designed to be suitable for all smartphones, rather than an app build for a specific mobile platform such as iPhone and Android. This service allows customers to shop whenever and wherever they like while they are on the go. Pages are simple and uncluttered for quick and easy use on mobile browsers.

The Lyle & Scott’s site now has more features to ensure the customer can make an informed decision on purchases, including a direct link to Lyle & Scott’s blog and social media profiles where the company interacts with customers on a daily basis and offers space for feedback.

Each product has a rollover feature so customers can see the fit of the garment on the model, while a zoom tool allows customers to get a close up on all products. Customers are also able to "like" the item on Facebook, produce a Tweet for Twitter or share it on various social media platforms allowing customers to get their friends opinions on the garment.

The site has been designed by BT Fresca as a channel on the same application so there are no integration problems for Lyle & Scott. The mobile commerce site is a first for BT Fresca. With other projects due to go live on the FrescaCommerce platform, the e-commerce specialist believes m-commerce will be a very important area for them in the future.

Will Dymott, head of eCommerce for Lyle & Scott, said: Our web site underlines Lyle & Scott’s commitment to develop new and exciting products and to make them available for our customers across multiple channels. FrescaCommerce is a perfect fit for what we want to achieve. Our online and social media capabilities help to increase sales and give customers a positive experience.”

Over the next 12 months, BT Fresca will be working with Lyle & Scott on plans to launch web sites in different languages to boost sales to customers in different countries. Lyle and Scott aim to provide the same level of service to those customers as it does to customers in the UK.

BT Fresca managing director, Sarah Hughes, said: “Lyle & Scott has a very sophisticated online and social media strategy. It’s been exciting working with them and it’s marked a first for us with a move into mobile commerce that has proved to be extremely successful. We look forward to helping develop its web sites to make its ecommerce truly international.”
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