2019 was another massive year for mobile commerce, with more consumers embracing mobile as their channel of choice for their entire shopping journeys, in the US at least.
So finds the Button Mobile Commerce Report: 2019 Holiday Shopping Season Trends, which saw a 68% increase in overall mobile spend per shopper, a 38% increase in total number of orders per shopper, a 106% increase in total number of installs, and a 12% increase in overall conversion rate.
Despite 2019’s strong mobile performance, retailers looked at the holiday period with scepticism since it was a shorter season with six fewer days between Thanksgiving and Christmas. The good news is that the 2019 holiday season saw much stronger results than 2018’s: shoppers spent an average of $197, a 17% increase from 2018, and their average order value was $59, a 23% increase from 2018.
“The official start of the m-commerce era is here,” proclaims Michael Jaconi, Co-Founder and CEO of Button. “For companies today, the new frontier isn’t a battle for browsing or search—it’s a battle to be the starting point for commerce. Companies that control the start of the buyer journey can influence what people buy, where they buy from, and how they pay. Heading into 2020, the companies that lean in on mobile’s increasing status as a lean-in, action-oriented platform will emerge at the top.”
Mobile shoppers are getting more comfortable using apps to make their holiday transactions: over Cyber Week, apps outpaced mobile web when it came to conversions (+86%) and orders per customer (+27%). The entire holiday season also offered a lift on installs: app installs were 46% higher over the holidays compared to the rest of 2019.
New customers spent an average of $75 per order compared to active customers, who spent an average of $41 per order, demonstrating how holiday promotions work to attract both new customers – who haven’t made a purchase within the last year – and active consumers – who made a purchase 30 days before the holiday period started.
Furthermore, new customers made up a whopping 81% of all customers over the holiday season and contributed to 52% of all holiday spending. On the flip side, while active consumers made up just 9% of all customers over the holiday season, they contributed to 32% of all holiday spending.