For the 11th year, financial advice website MoneySavingExpert has checked how couriers are doing, to find out which have really been delivering, with DPD topping the parcel delivery poll.
Over 8,000 MoneySavingExpert users took part in the poll on Martin Lewis’ site to find the best (and worst) parcel delivery firms. Conducted just after the Christmas peak, the poll asked people to rate the performance of all the major UK delivery firms, based on their own experiences with each company over the past year.
MoneySavingExpert ranked firms from best to worst based on the percentage of ‘great’ and ‘OK’ votes they get. It awarded two points per ‘great’ percentage point, and one point per ‘OK’ percentage point.
DPD finished the overall winner with 55% of voters rating their service as ‘great’, sister company DPD Local was not far behind on 54%.
Elaine Kerr, DPD UK CEO, commented:”This is a very positive result for us, and I’m delighted for the whole team. We’ve topped this poll more times than any other carrier and with more than 8,000 people voting it is always an important indicator for the industry, especially coming so close to the peak Christmas period.
“The sector has grown rapidly in recent years and, as a result, there has inevitably been greater pressure and scrutiny on all carriers. But our aim is to carry on investing in our infrastructure, our service and our green innovation to ensure we continue to lead the way.”
Amazon also received a ‘great’ rating, with Royal Mail just getting a ‘great’ score of 41, with 39 ‘ok’ votes and 20 ‘poor’.
At the other end of the table, Evri was rated ‘poor’ by 48% of the survey.
In response, an Evri spokesperson said: “In 2023, we invested significantly in the business to improve our service and our on-time delivery rate surpasses 99%. We delivered a record 154 million-plus parcels during our peak festive period in 2023, driven by a 21% surge in deliveries in the final Christmas week.
“Every parcel matters and new clients wins and increased parcel volumes are proof of the trust customers have in our service and its reliability. Our ambition is that every customer’s experience with Evri is a positive one, and we work hard to understand each instance when this is not the case, and we are more contactable than ever when people need to get in touch.”
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