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Mothercare goes global with Peoplevox


Warehouse management systems provider, Peoplevox, is helping Mothercare’s global expansion, following its successful use in Ireland, where it helped the retailer cope with a 20% increase in orders last year.
The WMS, which is deployed as software-as-a-service, will be rolled out across Mothercare’s Singapore, Hong Kong, Macau, and Malaysia operations.

Ben Ward, Commercial Director at Mothercare Ireland, said: “Peoplevox has been a great addition to the Mothercare Ireland business.

“We managed to cope with a 35% increase in turnover last Christmas which equated to a 20% uplift in orders and a 40% uplift in items picked. All of this is with the same number of operatives as per the previous paper/pen solution, too.

“I would otherwise have spent €1000s extra on payroll and training to hire new staff, whereas Peoplevox has given us far greater efficiencies, not to mention the hours it saves us on general stock takes and spot checks. We now have much greater visibility on stock movements and the productivity of individual operatives via the handheld devices. We are a far more efficient, modern and scalable business as a result of our partnership with Peoplevox.”

Mothercare chose Peoplevox because of the software’s “impressive pick rates and accuracy levels” the retailer said, citing its ability to support multiple inventory levels and logistics providers, as other factors in its favour.

Peoplevox CEO, Jonathan Bellwood, said: “After the success of our warehouse management system for the ecommerce division at Mothercare Ireland, we hope to replicate the model into more franchise locations across Asia with our off-the-shelf integration to Magento. We look forward to taking everything we have learnt about how to operate an ecommerce warehouse and using it to help Mothercare maintain their already high standards as they push further into the world of ecommerce.”

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