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Next to overhaul two-man delivery operation to improve the customer experience


Fashion and homewares retailer Next has chosen Paragon HDX to help to improve its two-man home delivery operation. The use of the modular software system will allow the retailer to improve its customer experience and better control costs by using the company’s intelligent route planning to provide tighter delivery windows at the point of order.
The system will allow the retailer to better manage more than 100 third-party delivery vehicles that operate from a number of locations around the country.

The modules available within Paragon HDX will also allow Next better visibility and control over all aspects of last mile order fulfilment, says Paragon. This includes functionality such as customer self-service and notifications, consignment tracking and proof of delivery.

“Over the course of 2016-17 we have continued to invest in our logistics infrastructure to improve the delivery services we offer our customers,” said Simon Kelly, director of logistics at Next. “As well as developing a new automated furniture warehouse, we recognised the need to update our omni-channel order fulfilment systems for our two-man home delivery operation. Following a competitive tender process we decided that Paragon HDX was the solution that would best meet our objectives, and allow us to offer our customers the most flexible delivery choices in the most cost-effective manner.”

William Salter, managing director of Paragon Software Systems said: “Next has always been a retailer at the forefront of customer service and home delivery innovation, so they understand the importance of using advanced technology solutions to enhance the in-home consumer experience.”

Image credit: Next

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