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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Amazon launches first airport lockers

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Amazon launches first airport lockers
Amazon launches first airport lockers
From next week, passengers using Birmingham Airport will be able to collect their Amazon orders as they pass through.

The nine million people who use the airport will be able to pick up their goods in the south check-in hall, close to arrivals, 24 hours a day from September 22.

The launch marks the first time that Amazon Lockers have been installed at an airport, and comes as the retailer's number of locker location nears 300.

"Amazon Lockers at travel terminals are amongst the most popular so it made perfect sense to us that the next step would be to install them at a leading UK airport," said Christopher North, managing director of Amazon.co.uk.

"Amazon Lockers are the delivery option of choice for many customers who want to pick up their shopping at a time and place that suits them best and we are delighted that customers flying in and out of Birmingham will now be able to pick up the products that are flying off our shelves whilst at the airport.”

Birmingham Airport’s head of commercial, Richard Gill, said: “The arrival of Amazon Lockers at Birmingham Airport is great news for people passing through the airport, who can now pick up their items purchased online, whilst on the move, thanks to this new facility inside the terminal. We’re sure these lockers will prove to be tremendously popular and strengthens our commitment to providing excellent customer facilities.”

News of the launch comes in the week that Amazon said it would open a new corporate office at Principal Plaza, Shoreditch, in 2017, with capacity for 5,000 London employees. Currently, it employs about 1,700 in its UK offices, predominantly in Slough, and says all corporate employees will move to three London offices by next summer.

“We have already invested well over £1 billion and created more than 7,000 permanent jobs across the UK,” said North. “To support our continued growth in the UK, we have secured this exceptional building giving us the capacity to hire thousands of new employees in London in the coming years, in addition to the thousands of permanent roles we will create across our UK fulfilment and customer service centres.”

The Mayor of London, Boris Johnson, said: “Our city is the perfect home for top tech talent and I am very pleased that Amazon have confirmed their intention to create thousands of new jobs at a major new base in east London. We are proving time and again that we have the right places and people to support this vibrant sector.”
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