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IREU Top500 The Customer Report: 2018

IREU Top500 The Customer Report: 2018

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Capital & Regional offers click and collect in all its Mall shopping centres

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Capital & Regional offers click and collect in all its Mall shopping centres
Capital & Regional offers click and collect in all its Mall shopping centres
Capital & Regional now offers click and collect services in all of its Mall shopping centres.

The retail property company is working with CollectPlus to offer pick-ups and returns at its customer service desks, extending a six months trial at The Mall, Camberley. CollectPlus works with more than 260 ecommerce and multichannel brands, from Asos and Amazon to John Lewis and Very.co.uk.

"Our Malls are becoming increasingly central to the multichannel shopping experience," said Mark Bourgeois, executive director at Capital & Regional. "The rise of online shopping has increased the need for convenient delivery and returns services, which we are pleased to now be offering to our customers."

Neil Ashworth, CEO of CollectPlus, added: “Today’s shoppers need delivery and returns services that fit in with their daily lives. Through this innovative partnership with Capital & Regional we are able to provide even greater choice and convenience to our growing customer base. The future of click and collect lies in aligning collection points to the everyday journeys that customers make and we’re certainly seeing the success of this model in Capital & Regional’s Malls."

CollectPlus is now available at the The Mall shopping centres in Blackburn, Camberley, Luton, Maidstone, Walthamstow, Wood Green, and The Kingfisher Centre in Redditch.
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