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IRUK Top500 Strategy and Innovation Report: 2018

IRUK Top500 Strategy and Innovation Report: 2018

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DPD to set up its own parcel shop network

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DPD to set up its own parcel shop network
DPD to set up its own parcel shop network
Parcel delivery company DPD is to open its own parcel shop network in June, rivalling competitors including myHermes, Collect+ and UPS Access Points.

DPD plans to establish its own network of 2,500 outlets, promising a DPD PickUp point within ten minutes of most people in the UK. It has named the Numark Pharmacists chain as the first member of the new network, with further announcements likely in the coming weeks.

Customers will be offered the option to deliver to the nearest DPD PickUp point, as an alternative to home delivery, when they buy from a participating retailer's website.

A DPD PickUp delivery will also be one of the ‘in-flight' options available in DPD's text and email notifications ahead of a scheduled home delivery. If customers aren't going to be at home they can divert their delivery to a DPD PickUp point at any time before the delivery is made. Finally, customers can manage any returns via their local DPD PickUp point.

DPD chief executive Dwain McDonald said: "We know that some customers can't be at home for deliveries and they currently use our in-flight options to leave parcels with a specific neighbour or in their chosen safe place, but DPD PickUp will give them another option. With DPD they will get real-time communication via text or email so that they know exactly where their parcel is and when they can collect it. Many online shoppers are used to click and collect as an option these days, so DPD PickUp gives retailers another great option for their customers at the point of sale."

DPD has created more than 2,000 new jobs in the last two years through UK expansion. In that period, the company has opened 18 new or replacement depots, including nine state-of-the-art, purpose built facilities. Construction of DPD's new £100m parcel hub at Hinckley in the East Midlands is now complete. The facility, which will be the largest of its kind in Europe, is on schedule to open in 2015, creating another 1,000 permanent full-time jobs.

DPD PickUp will initially employ 22 people.

Dwain McDonald is pictured with Stoke City footballer Peter Odemwingie at the launch of DPD's new head office.

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