Home shopping specialists Ideal Shopping Direct
have awarded a major delivery contract to Home Delivery Network Limited
(HDNL), the UK's largest home delivery and collection service.
The contract will see HDNL providing Ideal Shopping Direct with a premium carrier service that will improve on the firm's previous three to five day delivery offering.
"As one of the UK's largest TV home shopping channels, we wanted a single carrier that could offer a fast, efficient and bespoke service." said Peter Andalo, head of logistics at Ideal Shopping Direct. "We worked with Home Delivery Network to develop a bespoke proposition and customer service offering which has improved customer experience significantly. Features such as parcel tracking and a commitment to IT development have put HDNL ahead of competitors."