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EDITORIAL How Top500 retailers from Burberry to The Works from are targeting digital at a time when online sales are expanding fast but overall sales are falling

22 Jan 2021by Chloe Rigby

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

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Ecommerce grew by 46% in 2020 - its strongest growth for more than a decade – but overall retail sales fell by a record 1.9%: ONS

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ANALYSIS How online retailers are responding to new trade barriers affecting their European Union exports

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Operations and Logistics

Examines the area that holds a winning formula when it comes to delivery, collection and returns.

A lack of options and poor communication around returns risks future retail sales

20 Jan 2021by Paul Skeldon

Retailers are failing to build customer experience into online returns – and risk losing future sales and shopper loyalty due to communication blackholes and a lack of choice in the returns process.

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Retail experts share their observations and opinions

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics

12 Jan 2021by Alexander Igelsböck

GUEST COMMENT Counting the cost to transform for the future

08 Jan 2021by Stuart Higgins

GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy

07 Jan 2021by Loran Gutt

GUEST COMMENT Why marketplaces hold the key to retail recovery

05 Jan 2021by Brendan Walsh

GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?

04 Jan 2021by Philip Rooke

GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?

31 Dec 2020by James White

GUEST COMMENT Launch control: what customer services teams need when preparing for a blockbuster launch

24 Dec 2020by Brendan Dykes

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UPDATED Coronavirus round-up: the retail response to Covid-19

What does the UK-EU post-Brexit trade deal mean in practice for ecommerce and multichannel retailers?

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

Marks & Spencer: ‘accelerated change is the only option’

Tesco: on why it's closing its Tesco Direct operations

FOCUS ON: RFID, as Tesco rolls the technology out across its F&F outlets

Smart packaging can link online and real-world marketing, report suggests

'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

ASOS leads the way in ending ‘Wardrobing’ trend that costs retail £60bn a year

Boohoo says it will have ‘no choice’ but to terminate relationships with suppliers that continue to fall short of standards

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Operations and Logistics News

Pandemic-fuelled online growth and Brexit uncertainty lead to record take-up of logistics space in 2020

18 Dec 2020

Desigual implements blockchain to drive better supply chain and delivery management

09 Dec 2020

Topps Tiles focuses on omnichannel customer experience as it aims to take a fifth of the tile market by 2025

01 Dec 2020

Boohoo appoints Sir Brian Leveson and KPMG to give independent oversight as it moves towards an ethical supply chain

26 Nov 2020

AO says electricals shoppers are now online for good following Covid-19 shift

24 Nov 2020

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