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EDITORIAL How responding to consumer demand is driving responsible ecommerce

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GUEST COMMENT Hybrid retail in the next phase

07 Aug 2020by Chris Purcell

GUEST COMMENT Turning resilience into long term revenue

06 Aug 2020by Terry Hunter

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How PepsiCo uses ecommerce to learn about its European customers and how they like to buy

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Asos asks more of its brands in the wake of fast fashion supply chain controversies

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Operations and Logistics

Examines the area that holds a winning formula when it comes to delivery, collection and returns.

“Fetchify makes it really simple for organisations to capture and verify data about their customers, reducing friction, increasing customer satisfaction and reducing failed deliveries by as much as 50...

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Retail experts share their observations and opinions

GUEST COMMENT Hybrid retail in the next phase

07 Aug 2020by Chris Purcell

GUEST COMMENT Turning resilience into long term revenue

06 Aug 2020by Terry Hunter

GUEST COMMENT Using gamification to drive conversion in retail  

04 Aug 2020by Ben Stirling

GUEST COMMENT Can retail fulfilment still deliver as warehouse staff keep their distance?

31 Jul 2020by Laura Morroll

GUEST COMMENT Retail after COVID-19: From contactless omnichannel fulfilment to changing customer perceptions

30 Jul 2020by Zach Thomann

GUEST COMMENT Making the most of customer data to improve brand retention

28 Jul 2020by Leyton Ede

GUEST COMMENT How to pivot your Amazon strategy: now and after Covid-19

24 Jul 2020by Ronald Dod

GUEST COMMENT 5 trends transforming digital retail post-crisis

23 Jul 2020by Jean-René Boidron

GUEST COMMENT Omnichannel retail and the future of shopping

21 Jul 2020by Pete Wickes

GUEST COMMENT Efficiency, efficiency… sustainability: how AI can help retailers achieve both goals

17 Jul 2020by Wayne Snyder

GUEST COMMENT Life in 2022: How a Global Pandemic Changed Payments

16 Jul 2020by James Booth

GUEST COMMENT Covid-19 and retail: don’t shelve that online strategy just yet

14 Jul 2020by Lars Larsson

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Frontline

Feedback from the frontline of multichannel retail

Company Spotlight: Fetchify

Scaling in a Crisis: How PetShop.co.uk Handled a 300% Increase in Demand

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

Consumerism vs. Conscious Commerce: Striking the Balance – New Research by PFS & LiveArea

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

Company Spotlight: James and James Fulfilment

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Company Spotlight: Manhattan Associates

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

7 actions retailers need to take when reopening

7 actions retailers need to take when reopening

Company Spotlight: CommerceHub

How an omnichannel strategy will help retailers through the crisis

How an omnichannel strategy will help retailers through the crisis

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Most Viewed

UPDATED Coronavirus round-up: the retail response to Covid-19

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

Marks & Spencer: ‘accelerated change is the only option’

Tesco: on why it's closing its Tesco Direct operations

Smart packaging can link online and real-world marketing, report suggests

FOCUS ON: RFID, as Tesco rolls the technology out across its F&F outlets

'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

ASOS leads the way in ending ‘Wardrobing’ trend that costs retail £60bn a year

IKEA backs returns management start-up as it seeks circular business model

EDITORIAL Why John Lewis is right to invest in its ‘partners’

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Operations and Logistics News

Boohoo Group sets out terms of reference for Leicester supply chain review

28 Jul 2020

Developments in home delivery and collection following the Covid-19 lockdown

21 Jul 2020

UK fashion retailers join call for mandatory licensing of UK clothing factories

20 Jul 2020

John Lewis works with Co-op to almost double its click and collect network and make pick-up more convenient for shoppers

17 Jul 2020

WEBINAR OVERVIEW: Retail’s Path Forward: The Need to Intensify Digital and Build Greater Resilience

10 Jul 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

Big news at the Community Day: Shopware 6 Now Available as a Cloud SolutionExpert partner: Shopware

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