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Operations and Logistics

Examines the area that holds a winning formula when it comes to delivery, collection and returns.

UK retailers losing face through poor delivery and returns process

27 Jan 2021by Paul Skeldon

Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone.

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Retail experts share their observations and opinions

GUEST COMMENT The fall of Arcadia - but how future owners could make it rise again

26 Jan 2021by Russell Loarridge

GUEST COMMENT Reduced Return Rates: A Bonus For Fashion Retailers...But Don’t Get Too Comfortable

22 Jan 2021by Sarah McVittie

GUEST COMMENT: Is the dust settling? Or is the payments industry just getting revved up for 2021?

21 Jan 2021by Stefan Merz

GUEST COMMENT The Retention Economy–and how retailers can win in it

19 Jan 2021by Katie Kelly

GUEST COMMENT Does ecommerce need social media? You bet!

15 Jan 2021by Brian Skewes

GUEST COMMENT Key Learnings from the 'Perfect Storm' of Covid, Peak & Brexit

14 Jan 2021by Bobbie Ttooulis

GUEST COMMENT The top three ways to fuel ecommerce hypergrowth using augmented analytics

12 Jan 2021by Alexander Igelsböck

GUEST COMMENT Counting the cost to transform for the future

08 Jan 2021by Stuart Higgins

GUEST COMMENT: The power of user-generated content in a retailer's marketing strategy

07 Jan 2021by Loran Gutt

GUEST COMMENT Why marketplaces hold the key to retail recovery

05 Jan 2021by Brendan Walsh

GUEST COMMENT Video & Commerce, the next step for retail and entertainmerce?

04 Jan 2021by Philip Rooke

GUEST COMMENT 2021 Ecommerce Predictions: Where does Personalisation go from here?

31 Dec 2020by James White

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What does the UK-EU post-Brexit trade deal mean in practice for ecommerce and multichannel retailers?

UPDATED Coronavirus round-up: the retail response to Covid-19

CASE STUDY How ASOS is using its German distribution centres to launch new services on the continent

Marks & Spencer: ‘accelerated change is the only option’

Tesco: on why it's closing its Tesco Direct operations

FOCUS ON: RFID, as Tesco rolls the technology out across its F&F outlets

Smart packaging can link online and real-world marketing, report suggests

'Serial returners' send back clothes worth £7bn a year to UK online retailers: Barclaycard

ASOS leads the way in ending ‘Wardrobing’ trend that costs retail £60bn a year

Hermes secures eight year home delivery contract from Next

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Operations and Logistics News

HMRC warns traders to prepare for the end of the Brexit transition period – and to avoid moving goods until they are confident

18 Dec 2020

Pandemic-fuelled online growth and Brexit uncertainty lead to record take-up of logistics space in 2020

18 Dec 2020

Desigual implements blockchain to drive better supply chain and delivery management

09 Dec 2020

Topps Tiles focuses on omnichannel customer experience as it aims to take a fifth of the tile market by 2025

01 Dec 2020

Boohoo appoints Sir Brian Leveson and KPMG to give independent oversight as it moves towards an ethical supply chain

26 Nov 2020

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