Collect+ parcel volumes rose 11.3% during November and December 2021 compared to the same period the year before, with more than 6.5 million packages making their way through the 10,000 stores network.
New data from the company shows that purchases and in-store pick-ups in 2021 were more evenly spread over the month of December rather than being focused on weekend pickups as they were before.
The company also announced it is working on a number of new initiatives this year, including opening the entire Collect+ network to returns for all carrier partners; expanding ‘in-flight diversion’ of parcels to convenience stores for more carriers; parcel locker trials to complement the existing network; and new technology to improve the in-store customer and retailer experience.
Nick Williams, head of strategic parcels partnerships at The PayPoint Group said: “Our Collect+ service continues to go from strength to strength and I’m incredibly grateful to all of our 10,000 retailer partners in helping us deliver our best ever Christmas. As online shopping continues to grow and consumer behaviour evolves post-Covid, we’re committed to continuing to enhance our service to help our retailer partners respond to these trends and deliver vital community services across the UK.”