Parcelforce Worldwide has moved to make its delivery services more responsive to the needs of online shoppers.
The company has launched Parcelforce Select, aimed at eretailers and their customers.
Customers will be able to choose up to the day of delivery where that delivery will be made, whether that’s at home, a specific neighbour, a local Post Office branch or a safe place on their own property.
The service will be backed up by more notifications from Parcelforce about when delivery is attempted, which neighbour has accepted a parcel, or which Post Office to visit to pick up an item. Customers will also receive communications when they return items, whether that a new booking, or reminding of or confirming a collection.
Gary Simpson, managing director, Parcelforce Worldwide, said the new service represented a “new experience” for online delivery. “It enables online retailers and other businesses to give their customers the ability to better manage their parcels after ordering and even change their mind on the day of delivery,” he said.
