Paul Skeldon

With three quarters (74%) of European consumers saying they have no plans to scale back their online shopping habits developed over the past 18 months, physical and omni-channel retailers sit up and listen – with 75% of businesses saying that is where they plan to invest

Leading food retailers Asda and Co-op are both extending their self-refill programmes across the UK, as food retailers look to be more sustainable

Luxury behemoth LVMH has joined forces with Google Cloud to empower LVMH’s individual luxury brands—to create new, personalised customer experiences through developing new cloud-based AI solutions

Across Europe, three-quarters (74%) of consumers have no intention of significantly reducing their online shopping now that they can revisit the high street

Despite store closures – and a permanent shift to online retail – there are positive signs that retailers are planning to invest in-store and hoping to reignite demand through closer digital integration