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EDITORIAL How retailers from Holland & Barrett to Next are adapting to meet customers’ new needs

25 Sep 2020by Chloe Rigby

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

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The 2020 RetailX Europe Top1000

Operations & Logistics

Strategy & Innovation

Boohoo sets out how it will deal with ‘substantially true’ supply chain allegations of poor working conditions and low pay

Peak

Warnings of strong ecommerce demand this Christmas as customers shift online – threatening in-store jobs

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Insight into delivering a seamless cross-channel experience, new innovative payment methods and keeping ahead of the fraudulence.

Voice and mobile payments driving rise of ‘in-car commerce’

23 Sep 2020by Paul Skeldon

Voice commerce combined with advancing mobile payment technologies is set to see shopping from behind the wheel become a $86 billion industry by 2025, researchers predict.

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Comments

Retail experts share their observations and opinions

GUEST COMMENT Survival of the fittest: the evolution of customer experience post-Covid

25 Sep 2020by Ivan Mazour

GUEST COMMENT How will COVID-19 really affect the future of retail?

24 Sep 2020by Mike Callender

GUEST COMMENT Why the retail sector cannot afford to lose sight of ecommerce

22 Sep 2020by Tony Preedy

GUEST COMMENT Why retailers have to keep up with consumers now more than ever

18 Sep 2020by Jon Roberts

GUEST COMMENT How to use emotion-infused loyalty to drive growth

17 Sep 2020by Xabier Miqueo

GUEST COMMENT Making supply chains more resilient to the next disruption

15 Sep 2020by Ken Fleming

GUEST COMMENT Retail winners are embracing an AI-enabled supply chain

11 Sep 2020by Vikram Murthi

GUEST COMMENT Successful customer engagement is giving the people what they want – but what do they want?

10 Sep 2020by Adhish Kulkarni

GUEST COMMENT The role of the store in the 90% economy

08 Sep 2020by Andy Halliwell

GUEST COMMENT Eight in 10 UK customers are still cautious about physical shopping – here’s how brands stay relevant in the ‘new normal’

04 Sep 2020by James Manderson

GUEST COMMENT WhatsApp Business: Fashion’s new runway, storefront and service centre?

03 Sep 2020by Jean Shin

GUEST COMMENT The challenges and benefits of using payment gateway integrations

01 Sep 2020by Sam Bocetta

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Frontline

Feedback from the frontline of multichannel retail

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New EU regulation will require a two-factor payment authentication to protect retailers: Mastercard

Barclays moves all wearables from bPay to PingIt, as the bank pushes mobile and wearable payments

UK’s FCA delays PSD2 SCA deadline to secure payments – good or bad news for consumers and retailers?

Who Needs Humans? Half of shoppers prefer to use self-checkouts

BEAUTY BAY launches a 'buy-now-pay-later' service in partnership with Klarna

Tesco joins growing number of checkout-less shopping trials – but do consumers want it?

Urban Outfitters revamps iOS app, adds Apple Pay and opens third party marketplace

Simple 'tap and go' service launched by Jisp – could this save the high street?

Mulberry delivers mobile retail experiences at its London flagship store

Snap and send back: UK shoppers buy, hashtag and return, study says

COVID-19

RetailX Coronavirus Consumer Confidence Tracker - 25th March

RetailX Coronavirus Consumer Confidence Tracker - 11th March

Latest Payment News

GUEST COMMENT Online purchases yet to find a ‘voice’

25 Jun 2020

Spanish start-up bank Bnext links mcommerce and banking in new step for both sectors

10 Jun 2020

European ecommerce sites hampered by checkout flaws, finds report

09 Jun 2020

More than half of payments made by card in 2019 as shoppers bought more online and with contactless

04 Jun 2020

GUEST COMMENT SCA: What does the it mean for ecommerce post-COVID?

04 Jun 2020

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Frontline

Home delivery companies face significant customer service challenges in the run up to ChristmasExpert partner: Sensée

How businesses can embrace new online payment strategies to maximise conversionExpert partner: Ingenico ePayments

How Will Your Contact Centre Teams Cope With The Festive Season Retail Peak?Expert partner: Sensée

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