Pets at Home has credited its club membership and new digital platform for growth in sales and revenue, while operating in “an unusually subdued pet retail market”.
Total group revenue grew by 1.9% to £789.1mn, with like-for-like revenue increasing by 1.6%. Pets Club membership also rose 3% to 8.1m consumers, Pets at Home stressed this was supported by the relaunch of Pets Club on its new digital platform.
Furthermore, Pets at Home vet practices delivered double digit revenue growth – supported by growth in subscriptions, visits, and average transaction value. Vet revenue grew 18.6%, with LFL of 18.2%, with new pet registrations remaining strong at 18k sign-ups a week.
Lyssa McGowan, Pets at Home CEO, said: “The first half of FY25 was characterised by a subdued market, against which we outperformed. In Vets, our differentiated joint venture model continues to drive material outperformance over peers. In Retail, our customer satisfaction is excellent, our price position is strong, and we have tight control of our cost base.
“We have a clear and consistent strategy to unlock value and H1. However, we are operating in an unusually subdued pet retail market which we now expect to continue through H2. We are confident this will be temporary, and growth will return to historical norms with the longer-term attractive outlook for the UK pet care market unchanged.
“The bulk of our investments and peak operational risk are behind us and our market leadership and well invested platform underpin our confidence in continued outperformance.”
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