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Pets at Home passes 300k orders for its one hour click and collect service and reveals ship from store launch


Pets at Home has revealed that more than 300,000 orders have been placed under its one hour click and collect service since its launch. Following the success of the click and collect implementation Pets at Home is to extend its order management solution to include a Ship from Store stock to customers’ homes solution by Summer 2021.
Pets at Home says one in five (20%) of all online orders are now fulfilled by the one hour click and collect service, with average orders ready in only 30 minutes.

The click and collect service is powered by the Order Management Solution (OMS) from OneStock and was initially launched in 40 stores, with the rollout accelerated to an additional 410 stores in just one week. The service is now live across all Pets at Home stores and was of particular benefit during the pandemic.

Chris Holyland, group digital director at Pets at Home, said: “OneStock’s 1 Hour Click & Collect solution helped us deliver customer convenience and speed of collection into our customers’ buying journeys at a particularly important time.”

Romulus Grigoras, founder and CEO at OneStock, said: “We know that the popularity of express click and collect is rising amongst UK consumers. Research in our latest report showed that more than two-thirds turned to click and collect while non-essential retail was closed during lockdown. This increased adoption has evolved shoppers’ expectations around speed of in-store collections, with fast fulfilment options the order of the day.”

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