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Subscribe and listen to our podcasts which aim to get further under the skin of retail, multi-channel and the people behind the buy button.

Join our editors as they discuss the current state of ecommerce and expand on our exclusive research by interviewing expert senior retailers and technology partners.

OUR LATEST PODCASTS

S1: Shipping economics featuring Yodel

2 Aug 2022
The past year has seen a significant drop in the number of Top500 retailers offering next-day delivery. Is it cost, driver shortage, consumer behaviour or other factors that have been driving that change? In this podcast, we discuss the economics...
The past year has seen a significant drop in the number of Top500 retailers offering next-day delivery. Is it cost, driver shortage, consumer behaviour...
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S1: Returns, Exchanges and Refunds featuring Pandora and Wolverine Worldwide

2 Aug 2022
89% of consumers say that ease of returns is a top priority when purchasing online and the returns process should be easy and convenient. 61% say they would be more likely to exchange a product bought online than get a...
89% of consumers say that ease of returns is a top priority when purchasing online and the returns process should be easy and convenient. 61...
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S1: Managing circular business models featuring Pandora, Yodel and Wolverine Worldwide

2 Aug 2022
Environmental concerns are turning business models towards closed loop systems with repair, re-use, rental, recommerce and circular retailing becoming more commonplace. Renting a dress, refurbishing items for resale or turning old materials into something new seem straightforward from a sales...
Environmental concerns are turning business models towards closed loop systems with repair, re-use, rental, recommerce and circular retailing becoming more commonplace. Renting a dress...
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S1:The race for warehouse space – and automation

7 Apr 2022
For every extra £1bn spent online, a further 775,000sq ft of warehouse space is needed to meet the new demand. Online sales continue to rise. 2020 was an unprecedented year; UK ecommerce grew by 35% compared to the previous year,...
For every extra £1bn spent online, a further 775,000sq ft of warehouse space is needed to meet the new demand. Online sales continue to...
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S1: Packaging is the new storefront

7 Apr 2022
Ecommerce deliveries are part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story. For some consumers, an order being delivered is the first physical contact with the brand. Almost 1...
Ecommerce deliveries are part of the customer experience, with boxes and bags as well as product packaging providing part of the brand story. For some...
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S1: The omnichannel store

7 Apr 2022
The pandemic has highlighted the place of stores in omnichannel fulfilment. They offer locations for click and collect, curbside collection and local fulfilment. They can also be locations for lockers – for deliveries and returns – as well as enablers...
The pandemic has highlighted the place of stores in omnichannel fulfilment. They offer locations for click and collect, curbside collection and local fulfilment. They can...
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