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RetailCraft 09 – “Get the Store Experience Right!” – conversation with Harrods and about the RetailX Luxury Sector Report

A half hour’s discussion on the people behind the performance in multichannel retail.

We have Luxury on our minds this episode, starting with an interview with David Boyle, Customer Insights Director at Harrods. We hear how data and insight are used to support the one-of-a-kind cross-channel experience for this unique store, and we present an extract from our conversation with David. Martin Shaw, our Head of Research, and Emma Herrod, Executive Editor join to discuss the recently-released Luxury Sector Report from There’s some bonus material at the end as we discuss the upcoming Grocery Sector report.

You can see the Luxury Sector Report here:

We have a free access code for the first 50 retailer podcast subscribers – drop us a note at 

Run time: 49 minutes.

Click here to listen on PodBean

Click here to listen on PodBean


David Boyle:

Jamie Merrick:

Ian Jindal: and

Emma Herrod: 

Martin Shaw:

Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.

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