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RetailCraft 13 – “Loyalty and desirability” – Harvey Nichols, Feelunique and The Watchshop

We’re back to school in style as Gail Shuman (Group eCommerce Director at Harvey Nichols), Jennifer Roebuck (Chief Marketing Officer at and Robin Phillips (CEO at The Watch Shop) join Vera Hartmuth and Ian Jindal in our London studio. We discuss luxury experience to sustainability and transparency, via brand management and business models to thoughts on loyalty and desirability in this engaging free-ranging conversation.

Run time: 55 minutes.

Click here to listen on PodBean

Click here to listen on PodBean


Gail Schuman:

Jennifer Roebuck:

Robin Phillips:

Vera Hartmuth:

Ian Jindal: and

Recorded on location in London, UK at Spiritland Studios. Episode photo credit: Ian Jindal.

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