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RetailCraft 16 – “Hard-nosed thinking” – M&S International and NRF from New York

A discussion on the people behind the performance in multichannel retail.

Jamie and I kick off this episode with our thoughts on NRF2020 – the National Retail Federation’s “Big Show” in New York. Held in January each year, this 40,000-visitor-1000-exhibitor behemoth is gradually turning into a packed ’retail week’. Jamie and I cover our impressions of the show and what’s new and noteworthy, as well as giving a summary of the highlights of our store tour in which we visited Showfields (see RetailCraft 15 for an interview with one of the founders), Amazon 4-Star, Atelier Beauté Chanel, Glossier, The Real Real, Gucci, Camp and Neighborhood Goods. 

You can see the details of the store tour here:

Next we travel back in time to NRF itself, when we were joined in the podcast studio by Laura Padfield, Head of Strategy and Business Development, International at Marks & Spencer. We cover a range of topics from the international growth and approach, differences between regions as well as hearing Laura’s reflections on the stores we’d visited.

Run time: 36 minutes.

Click here to listen on PodBean


Laura Padfield:

Jamie Merrick:

Ian Jindal and

Recorded on location in London, UK at Spiritland Studios and at the NRF Podcast Studio in New York, USA. Episode photo credit: Ian Jindal. 

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