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Post-Christmas returns expected to hit almost £4 billion in January


Post-Christmas returns could hit almost £4 billion, according to ParcelHero.
UK shoppers are predicted to return 10% of their online Christmas purchases this year but return dates vary greatly among retailers, according to ParcelHero.

Its research shows that stores including Amazon, ASOS, Debenhams, Gap, The White Company and Warehouse, give until the end of January to return unwanted items for refund or exchange. In most cases, this covers almost all items bought from the beginning of November through to 24 December.

Others have tighter deadlines, according to ParcelHero’s head of consumer research, David Jinks. They include Game, House of Fraser, Littlewoods, Net-a-Porter, Next and Very, whose Christmas deadlines window ends on 9 January.

Amongst the least generous, says Jinks, are high-end department stores including Harvey Nichols, whose deadline for returns is 5 January, and only on items purchased between 11 November and 22 December, and Selfridges.

“The least generous of the stores we checked was Selfridges, whose grace period ends on 4 January and who only accept return of items bought between 14 November and 7 December,” says Jinks. “It told us: “For anything purchased after 7 December, the normal 28-day returns policy applies.”

By law, shoppers can return any online purchase up to 14 days after delivery with no quibbles, and any faulty store-bought or online item up to 30 days after purchase.

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