Close this search box.

RXUK Top500 Report 2021

There is a more recent version of this report View recent report

Following the year where a global pandemic altered life as we know it, RetailX takes a look at where UK retail is now, as well as how it’s changed. Having experienced at least three lockdowns where non-essential retail was forced to close, it’s no wonder ecommerce and multichannel retail sales have accelerated at such a pace. The majority of retailers reacted fast and came up with innovative ways to ensure that their most vulnerable customers were able to receive orders on time. With this in mind, you may notice some changes to our new 2021 Top500 list, compared to last year.

Download this report now to find out more about how our leading retailers have adapted to new challenges: from delivering more frequently and doubling the size of their distribution operations, through to dealing with the new EU/UK free trade agreement, as a result of Brexit. 

The report will also look specifically at how successful Top500 retailers now sell, against the backdrop of the pandemic, exploring the tools and approaches they have either adopted or discontinued. Category-specific analysis helps retailers to benchmark themselves against the most successful in the UK, and learn what works in one of the most mature ecommerce markets in the world.

Plus, find case studies with John Lewis, Wilko, New Look, Boots – as well as an exclusive interview with Tesco. 

All research is illustrated with quick-read graphics and practical case study examples. 


Inside you will find:

  • Market overview
  • Partner perspective with Klarna
  • Exclusive interview with Tesco 
  • How Covid-19 has resulted in massive expansion of delivery for grocers
  • How delivery method adoption has changed between 2020 – 2021
  • What effects of Brexit are we already seeing? 
  • Top500 list
  • About the Top500
  • Graphics: measuring performance 
  • Leading the way: Elite and Leading retailers
  • New & bubbling under
  • Case studies: John Lewis, Wilko, New Look, Boots
  • And much more

Register for Newsletter

Group 4 Copy 3Created with Sketch.

Receive 3 newsletters per week

Group 3Created with Sketch.

Gain access to all Top500 research

Group 4Created with Sketch.

Personalise your experience on